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SYM Manufacturer Warranty

Manufacturer Warranty

All Motogb Vehicles registered on or after 5th January 2021 will benefit from a TWO YEAR/30,000km Manufacture warranty on all 0-120cc vehicles and 50,000km warranty on all vehicles over 120cc if in possession of a full service history and that the enclosed scheduled maintenance is carried out by an authorised SYM dealer or a non Motogb dealer specifically authorised by SYM UK t/a Motogb Ltd.

 

Manufacturer Vehicle Warranty

Year One:      included with the purchase of vehicle

Year Two:      included with the purchase of vehicle




The maintenance schedule listed in the user manual should be disregarded (this is a world wide schedule) and the below superseded schedule should be followed instead, for the entire term of the warranty. All maintenance work must use only Manufacturer genuine parts. The vehicle must not exceed 30,000km (0-120cc) or 50,000km (>120cc). Normal wear and tear plus parts required for servicing is excluded.

 

It is the end user’s responsibility to ensure that the servicing /maintenance schedule is complied with – it may be a matter of importance to book your machine into your dealer for service well in advance in order to guarantee an appropriate ‘slot’ for the work to be completed.

 

The Dealer has a responsibility to record work done to your machine via there Motogb Dealer Hub online service portal. Your dealer should issue a completed Pre-Delivery Inspection sheet at the time of handing your machine over. Your servicing dealer can also issue you with a copy of the work recorded on the Motogb Dealer Hub Service Portal – for all your service/warranty history.

 

The servicing schedule for your machines is first service at 500km 300 miles or 6 months and then every 4828km 3000 miles or 6 months whichever comes first.

 

SPECIFIC (but not exhaustive) INCLUSIONS AND EXCLUSIONS

 

NON WARRANTY – excluded items (except manufacturing error)

Spark Plug, Fuel Strainers, Oil Filters, Drive Chains, Air Cleaner Elements, Brake Discs/Pads/Drums/Shoes, Clutch Disc/Centrifugal Clutch, Light Bulbs/LED’s, Fuses, Gaskets, Tyres, Grommets, Rubber Hoses, Rubber Cushions, Step Rubber and Drive Belts, Breakdown Recovery, Accidental or Negligent Damage, Oil, Petrol. Corrosion and or cosmetic deterioration of all components also excluded.

 

SIX MONTH LIMITED WARRANTY ITEMS

Batteries, Cables(clutch/throttle), Side Stand, Main Stand, Seat, Wheel Rim (Distortion), Painted Parts, Stickers and Emblems

 

ONE YEAR LIMITED WARRANTY ITEMS

Exhaust System Structural failure only (Paint/Rust NOT Included), Oil Seals.

 

ALL OTHER COMPONENTS AND ASSEMBLIES are covered for the full duration (2 years) against faulty materials or workman ship, this does not include normal wear and tear, misuse, negligence, accidental damage. If a part or assembly has exceeded its normal lifespan and has simply 'worn out' then this is deemed a part requiring replacement during normal servicing.

 

DEALER RESPONSIBILITY

In order to benefit from your second or extended warranty the supplying dealer must:

1.1: Register the bike for warranty on the dealer portal system.

1.2: Use genuine manufacture parts for maintaining the vehicle.

1.3: Enter the service details carried out, along with observations of the vehicle on the Motogb dealer hub portal. 

 

Failure to adhere to these conditions may make the servicing dealer responsible for any subsequent warranty claims for the remaining period of the warranty term.

 

2. Servicing, in order to make a warranty claim, the vehicle must be maintained according to the prescribed maintenance intervals and only genuine manufacture parts may be used. The owner is expected to ensure the execution of the necessary work, and is responsible for the cost of the work and the parts being replaced during periodic maintenance. It is also the owners responsibility to ensure routine maintenance is carried out in accordance with the maintenance schedule. Failure to service the vehicle at the specified intervals will invalidate the warranty.

Please note! warranty claims will be rejected if the service record is not uploaded to support the claim.

 

3. NON WARRANTY – excluded items (except manufacturing error)

Spark Plug, Fuel Strainers, Oil Filters, Drive Chains, Air Cleaner Elements, Brake Pads/Shoes, Clutch Disc/Centrifugal Clutch, Light Bulbs/LED’s, Fuses, Gaskets, Tyres, Grommets, Rubber Hoses, Rubber Cushions, Step Rubber and Drive Belts, Breakdown Recovery, Accidental or Negligent Damage, Oil, Petrol. Corrosion and or cosmetic deterioration of all components also excluded.

 

ONE YEAR LIMITED WARRANTY ITEMS

Exhaust System Structural failure only (Paint/Rust NOT Included), Oil Seals.

ALL OTHER COMPONENTS AND ASSEMBLIES are covered for the full duration against faulty materials or workmanship, this does not include cosmetic deterioration, normal wear and tear, misuse, negligence, accidental damage. If a part or assembly has exceeded its normal lifespan and has simply ‘worn out’ then this is deemed a part requiring replacement during normal servicing.

 

4. The warranty is limited to the free replacement or repair of any defective part. This replacement or repair under warranty can only be done with the express permission of Motogb.

 

5. The liability of the manufacturer or importer is limited solely to the warranty as defined in article 3 The buyer can in no way claim or apply for compensation for material or physical damage, Consequential loss, consumables or loss of income, transport or accommodation, or vehicle recovery.

 

6. The warranty is void if:

a) The product was not used or maintained according to prescribed maintenance intervals specified above.

b) The product was repaired or serviced outside the authorised dealer network, or using non-original parts.

c) Other fuels, lubricants or cleaning products were used than those which were recommended by the manufacturer.

d) The product has been rented out or used for commercial purposes. Unless expressly agreed with Motogb Ltd.

e) A conversion or modification was carried out on the product or if the vehicle has been involved in an accident.

f) The product was used for sporting events on closed circuit, off-road, free style, or for purposes for which it was not designed.

g) Any alterations to the specification of your machine.

h) de-restricting the machine will invalidate the manufacturer’s warranty.

 

7. Normal wear and damage caused by the use of the vehicle and not due to a material or manufacturing fault, are not covered by the warranty: replacement of tyres and tubes, lighting, spark plugs, contact points, fuses, rubber parts, brake and clutch linings, brake cables, clutch cables, speedometer cables, oil seals, brake discs or drums, belts, filters, chains, sprockets, wheel spokes, fluids such as engine oil, coolant, are expressly excluded from warranty coverage. Corrosion or deterioration of all components is also excluded.

 

8. On plastic parts and fairings they will be guaranteed only if their workmanship or manufacturing defects are detected prior to handover of the new vehicle to the customer.

 

9. Warranty on batteries is limited to 6 months from the date of registration.

It is the owner’s responsibility to maintain the battery if the vehicle is not used for an extended period of time during the first 6 months.

 

10. Motogb reserves the right to make the final decision on any Warranty Claim.


Extended Warranty.


Full documented service history must be provided to validate the claim including proof of genuine Sym service parts.

Extended warranty only applies to mechanic failure of the engine function and has been inspected and diagnosed by a Sym approved technician.

Motogb reserves the right to make the final decision on any Warranty Claim.